GDPR Compliance

Last updated: January 2024

Our Commitment to GDPR

Although fjord-signal is based in Australia, we are committed to protecting the privacy rights of all individuals, including those covered by the European Union's General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements when processing personal data of EU residents.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: When you voluntarily submit your information through our contact forms or sign up for communications
• Contractual Necessity: When processing is necessary to provide services you have requested
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: When processing is required to comply with applicable laws

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.

Right to Rectification

You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purpose for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent

Where we rely on your consent for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Data Transfers

As we are based in Australia, any personal data you provide may be transferred to and processed in Australia. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for a period of three years from your last interaction with us, unless a longer retention period is required by law.

Data Protection Officer

While we are not required to appoint a Data Protection Officer, we have designated a privacy coordinator to handle GDPR-related enquiries. You can contact them at [email protected].

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us using the details below. We may need to verify your identity before processing your request. We will respond to your request within one month.

Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with your local data protection authority in the EEA.

Contact Us

For any GDPR-related enquiries or to exercise your rights, please contact us at:

fjord-signal
42 Harbour View Street
North Sydney, NSW 2060
Australia
Email: [email protected]